To tell us that you've sent your Ethereum funds you need to visit the Ethereum top-up page or payments history page.
This is how you tell our system to check your address. Otherwise, we won't check the address where you've sent your crypto.
And we don't accept contract funds either. We warn you about this on the top-up page.
We're also not accepting any tokens or anything which is not pure Ethereum funds. Pure Ethereum transactions are tracked on such explorers like www.etherscan.io, in the transaction description there should be no mentioning of any kind of contracts or tokens. Example
of pure Ethereum transaction.If you send your funds in a contract or as tokens, they'll be lost forever.Once again, for those who read texts diagonally
Even if you already visited the top-up page to grab your address, do it again. This will alert our system to check your purse.
Go to Finance -> Add -> Ethereum -> enter any amount -> click next. You'll see that we've cached your new transaction.OR
you can visit the transactions history
page. This also triggers Ethereum workers to check your address.Why this is happening
We don't monitor the full Ethereum blockchain as it requires huge resources. Instead, we check individual addresses for new transactions, and due to Etherscan API limitations, we do it by request only.
Thus, when you grab an address from us and order withdrawal from your online wallet or wherever it is, the withdrawal itself could be delayed. If you close the to-pup interface BEFORE the funds are actually sent, they WON'T be parsed and applied to your balance.Best behavior
Go to the top-up page, grab your wallet address, order the transaction to this address, and wait
until you see that transaction has been cached.